The Downsides Of The Upside
Rumor has it (as do psychologists) that there is an upside even with downsides running amuck. This sorry saga began December 4, 2018 when my Outlook email crashed and burned. The upside of that was everything else on my computer remained in tip top working order. The first downside of the crash was losing folders that contained information integral to a couple of courses I teach. The upside was we had backed up the email account as well as my contacts before the crash. The downside was I would not be able to upload the backed up material until I got a new Outlook program. (Hopefully)
It’s important to mention I have a vision impairment and use a screen reader. There are specific key strokes which are used to navigate. The tech guy installed a temporary email application until I would be getting a new upgraded system. While grateful for the temp email, the downsides were becoming a big pile-on. This application required a different set of key strokes than what I was used to. Additionally, I was unable to do more than write an email and do a basic reply. The screen reader for this email was intolerably verbose and spewed a lot of useless information.
Another important component is that our government has an assistive devices program through which I get my computers. Until this year the paperwork for the government would be completed, the computer would be ordered and it would arrive within a couple of weeks. With it came a trainer for 20 hours of lessons. Those lessons are invaluable for learning the changes that come with upgrades. Okay. Here’s what happened.
On January 8, 2019 the paperwork was completed and the order put in for Office 2019. Because everything in life changes, there was no getting the new computer in a couple of weeks. We had to wait until the government got around to signing off on the order. The downsides were proliferating almost uncontrollably.
After 5, I repeat, 5 months of frustration, after having to reschedule a couple of courses I teach because of the limitations of the temporary email, the new computer finally arrived. It wasn’t until the following week that the trainer came and set everything up. As he was setting up, we discovered I received Office 2016. What the heck happened to Office 2019. The sales person I’d been dealing with was out of the office until the following week. We decided to go ahead and install what was here. Due to some glitches with the transfer of information from the old computer to the new one, he was here for 6 grueling, agonizing hours. Still, the transfer was incomplete. He would not be returning for a full week while I was left to try to figure a whole lot of stuff out for myself. Downside number 367.
There were so many changes to the upgrade, it felt like this was a job for a cryptology maven. As I tried to figure some things out for myself, and still not having access to needed info from the old computer, I was teetering on the edge of a major melt down.
The thing is that I was prepared for a big learning curve, but this felt like the uber of all learning curves. Change can sure be challenging, can’t it? I’m still hanging on to the belief that the end result, whenever that is, will have been worth it. Just to be sure, I will check with a Magic 8 Ball.
Comments are welcomed.